We want our customers to be completely satisfied with their purchase made from electrolite.ie
We recommend you read our Returns Policy prior to you making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores to ensure you are completely satisfied.
Your Right to Cancel your Order (Right of Withdrawal)
Subject to the terms set out below, you have the right to cancel your order and return the goods, provided that:
•It is before and up to 14 business days starting from the day after the goods are recieved by you.
•The goods are in perfect condition.
•The packaging remains in an ‘as new’ state.
Prior to returning the goods, please contact our Online Team at sales @ electrolite.ie who will guide you through our returns procedures.
You will be responsible for the cost to return the goods to us. A full refund of the value of the goods will be made upon our receipt of the returned goods.
This Returns Policy is in accordance with The European Directive on Distance Selling (Directive 97/7/EC) and the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended.
Refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of receipt of the returned goods (as set out herein) or cancellation of the order.
Return of Faulty Goods
Prior to returning the goods by post or courier, please contact us, and we will guide you through our hassle free returns procedure. This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement.
Goods must be returned within a reasonable timeframe. This timeframe may vary from product to product and you will be advised of this by our Customer Assist Team.
If you have any questions about this policy, please contact us.